Privacy Policy

Effective Date: June 24, 2026

Near & Dear Home Health Services Inc. ("Near & Dear", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when individuals interact with our senior care services, website, digital forms, communications, and day-to-day business operations.

By using our services, visiting our website, or submitting information to us, you acknowledge and agree to the practices described in this Privacy Policy.

Our Commitment to Privacy

We recognize that personal information is sensitive and deserves careful, dedicated protection. We are committed to handling personal information responsibly and in accordance with applicable provincial and federal privacy requirements. We only collect information that is reasonably necessary to provide our home health services, respond to family inquiries, communicate with clients and their authorized representatives, recruit local caregivers, and operate our business effectively.

Information We May Collect

Depending on the specific nature of your interaction with us, we may collect various tiers of information:

Personal Contact Information: Name, physical home address, telephone number, email address, date of birth, emergency contact information, and specific relationship information relevant to coordinating care planning.
Service-Related & Health Information: Daily care needs and personal preferences, scheduling information, explicit service requests, clinical consultation notes, and customized care planning information.
Caregiver Recruitment Information: Detailed employment history, professional qualifications and certifications, resume files, reference checks, and general availability information.
Website Usage Information: When visiting our website, certain data may be collected automatically through standard website technologies, such as device profiles, browser information, and website usage trends. This information helps us consistently improve website performance and user experience.

How We Use Your Information

We may use personal information to:

Respond directly to inquiries, calls, and digital requests.
Schedule complimentary phone, virtual, or in-home care consultations.
Develop personalized, clinical-level care plans.
Provide safe, professional home care services.
Communicate transparent updates with clients and authorized family members.
Recruit, evaluate, and background-check caregiver applicants.
Improve our internal business operations and care quality.
Maintain accurate corporate business records and comply with all legal obligations.

We do not sell personal information to third parties under any circumstances.

Consent & Disclosure of Information

Where appropriate, we collect, use, and disclose personal information strictly with the individual's knowledge and consent. By voluntarily providing information to us, individuals consent to its collection, use, and disclosure for the purposes described in this Privacy Policy. Consent may be withdrawn where permitted by law, subject to existing legal or contractual obligations.

We may disclose personal information only under the following conditions:

When explicitly authorized by the individual or their legal Power of Attorney (POA).
To provide requested in-home services effectively.
To the specific caregivers directly involved in your daily service delivery.
To comply with strict legal requirements, regulations, or law enforcement.
To protect health, safety, or safety security where an emergency appropriate situation occurs.

We do not disclose personal information to any third parties for unrelated marketing purposes.

Consent & Disclosure of Information

Where appropriate, we collect, use, and disclose personal information strictly with the individual's knowledge and consent. We do not sell personal information to third parties, and we do not disclose personal information for unrelated marketing purposes.

We may share information only when:

Required by law.
Necessary to provide requested care services.
Explicitly authorized by the individual or family.
Required to protect health, safety, security, or legal rights.

Information Security & Retention

We take reasonable, rigorous steps to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration. Our operational safeguards include administrative, technical, and physical security measures appropriate to the sensitive nature of the care information collected. While we strive to protect information across all platforms, no method of transmission or digital storage can be guaranteed to be 100% secure.

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with our legal healthcare obligations, resolve disputes, and support ongoing business operations. Information that is no longer required is securely deleted, permanently destroyed, or anonymized safely.

Data Security & Website Cookies

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, alteration, or misuse. While no digital system can guarantee absolute security, we continuously strive to maintain appropriate safeguards for all information collected.

Website Cookies & Analytics: Our website may use cookies and digital analytics tools to improve website functionality, monitor traffic patterns, and elevate your overall user experience. Users can easily modify their personal browser settings at any time to limit or disable cookies if they prefer.

Access, Correction, and Third-Party Services

Individuals may request access to the personal information we maintain about them, or request corrections if that information is inaccurate or incomplete, subject to applicable legal limitations. Requests should be submitted in writing using the contact information provided below. We require formal verification of identity before responding to or releasing any records.

Our website, communications, and business operations utilize secure third-party platforms and services, including but not limited to Google Workspace, Google Forms, Google Calendar, email infrastructure, and website hosting providers. The privacy practices of these third-party providers are governed strictly by their respective corporate privacy policies.

Your Rights & Policy Updates

We treat your data with absolute respect and recognize your personal rights regarding your records. You may request to:

Access the personal information we maintain about you.
Correct inaccurate or incomplete information.
Withdraw consent where applicable, subject to legal or contractual obligations.
Ask questions regarding our internal privacy practices.

All requests must be submitted in writing to our designated privacy point of contact: Privacy Officer Near & Dear Home Health Services Inc. ✉️ Email: info@ndhhealth.com

Policy Updates: This Privacy Policy may be updated periodically to reflect changing regulations. The latest version, featuring the current effective date, will always be publicly available on this website.

Contact Us Regarding Your Privacy

Questions, concerns, or access requests regarding this Privacy Policy or our handling of data may be directed to our management team:

Near & Dear Home Health Services Inc. 📞 Phone: 647-332-1777

✉️ Email: info@ndhhealth.com

🌐 Website: www.ndhhealth.com

📍 Location: Hamilton, Ontario, Canada

Your Privacy Matters

At Near & Dear Home Health Services, we understand that trust is earned. Protecting personal information is a foundational part of the trust our clients, families, caregivers, and local community place in us, and we are committed to handling that responsibility with absolute care and respect.

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